About replacement and warranty

terms and Conditions

 

definition

 

Product means an electronic product covered by a valid service contract!

 

You and you refer to the owner of the product and the purchaser of this service contract

 

coverage

 

One-to-One Replacement Warranty service contract (“Replacement Warranty”) provides for the replacement of your purchased product if it is found to be defective within two (1) years from the date of purchase. When a product fails due to an electrical or mechanical defect, you will receive a new replacement product of like-kind, equal quality and value. Once the product is replaced, the contract will be automatically terminated.

 

This means that the product will be warranted for a total of two (1) years from the date of sale of the product, subject to payment of the applicable fee for the selected replacement warranty.

 

 

 

product qualification

 

This replacement warranty can only be purchased at time of product purchase and only covers the following products:

 

Is it new?

 

For use in Malaysia; and

 

For home and personal use only.

 

To submit a replacement claim:

 

It is a term of this replacement warranty that in the event of a failure that would result in a replacement claim under this replacement warranty, the product covered by this replacement warranty must be submitted to any authority covered by the replacement warranty, however, after such event Within fourteen (14) days.

 

For replacements, please present your order number.

 

Consult the manufacturer's instructions to determine if the failure to operate is due to a self-correctable condition. If the failure is not covered by this replacement warranty, or if the product is found not to be defective, the product will be returned to you.

 

 

 

Coverage Exclusions

 

 Any defect recalled by the manufacturer.

 

Any costs or damages associated with routine maintenance, inspections, cleaning, lubrication, external adjustments and any other instructions.

 

Non-running and trim items, paints, colors, or product finishes; accessories in or used with a product; external cables and wires; glass and lenses; add-on options incorporated.

 

Unauthorized modifications to the product; altered serial numbers; failure to follow the manufacturer's installation, operation, or maintenance instructions; repairs by unauthorized repairers; any item that does not affect the functionality of the product; image burning.

 

Software (including the operating system and any stored data), defects as a direct result of software installation and/or removal, computer viruses, virus prevention and other peripherals.

 

Repairs on hardware added after the original purchase of the product.

 

Repairs required due to accidental or intentional physical damage, spilled liquids, unless expressly stated in the contract.

 

Breakthrough, theft, corrosion, animal and insect infestation, misuse, neglect and abuse.

 

 Malfunctions caused by voltage converters and/or applying incorrect voltage to the product.

 

Diagnosis for which no defect was found or noted.

 

Defects not covered by manufacturer's original written warranty and on-site service charges, unless otherwise stated above.

 

Shipping and damage, courier service charges, shipping damage, disassembly, installation or reinstallation of products, products on loan during repairs.

 

Commercial use (multi-tenant organization), public rental, for-profit use, or public use in multi-family dwellings.

 

 Any loss or damage to the product due to fire or water, regardless of the cause.

 

Product loss or damage due to force majeure (including but not limited to earthquakes, wars, invasions, acts of foreign enemies, hostilities or war operations, civil wars, civil strife, etc.).

 

 

 

This replacement warranty is not an insurance policy. This is a service contract providing replacement for covered defects. It does not provide any warranty or promise as to the nature of materials, workmanship or performance of the covered products.

 

 

 

Limitation of Liability

 

Your maximum entitlement shall under no circumstances exceed the actual purchase price of the covered product. If the value of the replacement product is higher than the purchase price you paid for the original product, you will be charged an additional fee. IN NO EVENT SHALL WE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONSEQUENTIAL DAMAGES TO PERSON OR PROPERTY. This contract is not transferable.

 

 

 

termination and cancellation

 

This replacement warranty will immediately terminate and the replacement warranty fee will not be refunded if any of the following occurs:

 

When the contract expires; dispose of or take back the product;

 

Unauthorized repair, replacement or modification of the product;

 

If the product is shipped out of the country of purchase, it is not covered by this replacement warranty.

 

 

 

Cancellation of this replacement warranty applies only if the product is returned or replaced by us within seven (7) days of purchase.

 

complete agreement

 

This is the entire agreement between us and the purchaser with respect to this replacement warranty, and no other representations, oral or written, are void. In the event of any inconsistencies between the English text and other language texts, the English version shall prevail.